PDF Tools Support
Why did my task fail?
Try the same source file again from the system picker, confirm that the device has enough free storage, and keep the app open until the result is saved. If the file is encrypted or damaged, use Unlock only when you know the open password and have permission to access the document.
Where are temporary files?
Working data is kept in app-controlled temporary storage while a task runs. The app cleans completed or abandoned workspaces. A result you explicitly save or share is separate and remains where Android saved it.
How do I restore Pro?
Open Settings in PDF Tools, choose Unlock Pro to open the purchase screen, then choose Restore Purchases. Use the same Google account that completed the purchase. Restore checks Google Play and refreshes the entitlement; it does not create a second charge.
Does the app upload my PDF?
No. PDF Tools processes selected files on your device and does not put them in an upload queue. Google Play handles purchase traffic separately from document processing.
How can I report a problem?
Email android.feedback@velotract.com with the tool name, Android version, and a short description. Do not attach private documents or passwords unless you have removed sensitive content and explicitly want to share it.
Read the Privacy Policy or Terms of Use before contacting support.