Privacy Policy

Last updated: June 2026 | Shanghai VeloTract Information Technology Co., Ltd., Shanghai, China

1. Introduction

Welcome to Shanghai VeloTract Information Technology Co., Ltd. (上海轻引信息技术有限公司) ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our applications and website.

2. Information We Collect

We may collect information in the following ways:

Information you provide: Contact form submissions, email correspondence, and support requests.
Usage data: Anonymous analytics such as app crashes, performance metrics, and feature usage statistics.
Device information: Device type, operating system version, and app version for troubleshooting purposes.

3. How We Use Your Information

We use collected information to:

Provide, operate, and maintain our applications and services
Improve, personalize, and expand our products
Respond to your questions and provide customer support
Send you updates and technical notices related to our apps
Monitor and analyze usage patterns to improve user experience

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers who assist us in operating our apps, subject to confidentiality agreements. We may also disclose information when required by law.

5. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

7. Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of significant changes by updating the date at the top of this page.

8. Contact Us

If you have questions about this Privacy Policy, please contact us:

Shanghai VeloTract Information Technology Co., Ltd.
Building 8, No. 1098 Chuansha Road, Pudong New Area, Shanghai, China
Email: contact@velotract.com
Phone: +86 191 1734 1393