PDF Tools Support
Contact Us
For a question, feedback, or a problem with PDF Tools, email us at ios.feedback@velotract.com. Please do not include document content, passwords, file paths, or other personal information you do not want to share by email.
Frequently Asked Questions
What does PDF Tools do?
PDF Tools provides seven focused jobs: Images to PDF, Merge, Split, Organize, Compress, Protect, and Unlock.
Do my files leave my device?
PDF Tools does not upload selected files to our servers or send them to a server queue. The app processes local copies on your device. A system file provider may handle its own preparation or download when you choose an item from Files.
Do I need an internet connection?
The seven PDF jobs work offline once the files are available on your device. Buying or restoring Pro goes through Apple and may need an internet connection.
How do I remove temporary files?
Open PDF Tools Settings, find Temporary files, and choose Clean Up Now. PDF Tools also removes unleased temporary jobs during launch. Saved results are separate copies and remain wherever you saved them.
Will PDF Tools change my original file?
No. The selected input is read only. PDF Tools writes a new output, reopens it, and checks it before showing the task as complete.
What does Pro include?
Every tool has a free path. A one-time, non-consumable Pro purchase raises selected task limits and adds the Balanced and Smallest File compression presets. There is no subscription or trial.
How do I restore Pro?
Open the purchase screen from Settings or a task that needs Pro, then choose Restore Purchases. Use the same Apple Account used for the purchase; Apple handles restoration through StoreKit.
See also: PDF Tools Privacy Policy · PDF Tools Terms of Use