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Loft Support

We are here to help  |  contact@velotract.com

Contact Us

For questions, feedback, or bug reports, email us at

contact@velotract.com

We typically respond within a few business days.

Frequently Asked Questions

How do I paste content into Loft?

Copy the text anywhere on your iPhone, open Loft, and tap Paste. Loft can also detect clipboard content automatically when you open the app — if you prefer, you can turn clipboard auto-detection off in Settings.

How do I open a local file?

From the Home screen, choose to open a file and pick a Markdown or text file stored on your device. The file is formatted and rendered locally — it never leaves your iPhone.

How does reading history work?

Documents you have read recently appear on the Home screen so you can reopen them. Reading history is stored on your device only and is never uploaded.

How do I save or share a rendered image?

In the reader, choose the save or share option to render the whole document as one complete image. If you save it to Photos, Loft will ask for photo library permission at that moment.

How do I turn analytics on or off?

Analytics and diagnostics are off by default. You can turn them on or withdraw your consent at any time in Settings — withdrawal immediately prevents new events from being recorded and deletes unsent on-device analytics data, and the app works fully either way. See our Privacy Policy for collection and deletion details.

I shared a URL to Loft, but nothing was imported. Why?

Loft does not fetch web pages, so URL-only shares are not imported. Open the page, copy the text you want to read, and paste it into Loft instead.

See also: Loft Product Page  ·  Privacy Policy