Loft Support

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For questions, feedback, or bug reports, email us at

We typically respond within a few business days.

Frequently Asked Questions

How do I paste content into Loft?

Copy the text anywhere on your iPhone, open Loft, and tap Paste. Loft can also detect clipboard content automatically when you open the app — if you prefer, you can turn clipboard auto-detection off in Settings.

How do I open a local file?

From the Home screen, choose to open a file and pick a Markdown or text file stored on your device. The file is formatted and rendered locally — it never leaves your iPhone.

How does reading history work?

Documents you have read recently appear on the Home screen so you can reopen them. Reading history is stored on your device only and is never uploaded.

How do I save or share an image for free?

In Reader, use the standard Save/Share option to render the whole document as one complete image. This path is free, has no usage limit, and carries a small Loft mark. If you save it to Photos, Loft asks for photo library permission at that moment.

What is Loft Pro?

Loft Pro creates readable multi-page PDFs for long content and images without Loft branding. Each install includes three free successful generations. After that, you can continue with one optional one-time purchase — no subscription. Reading, themes, history, local files, and standard image Save/Share remain free whether or not you buy.

How do I restore Loft Pro?

Open a document in Reader, tap Pro, and choose Multi-page PDF or Image without Loft branding. Loft first checks your App Store entitlement automatically. If the sheet does not recognize your purchase and shows Restore Purchases, tap it and use the same Apple Account that made the purchase if prompted. After Apple verifies the purchase, Loft continues the requested export automatically. If verification fails, check your connection and Apple Account, retry, or email us.

How do I turn analytics on or off?

Analytics and diagnostics are off by default. You can turn them on or off at any time in Settings, and Loft works fully either way. See our Privacy Policy for details.

I shared a URL to Loft, but nothing was imported. Why?

Loft does not fetch web pages, so URL-only shares are not imported. Open the page, copy the text you want to read, and paste it into Loft instead.

See also: Loft Product Page · Privacy Policy